🎯 Downtime Erodes Time, Trust, and Revenue — Faster Than You Think
Time Lost
Engineers Stuck in Firefighting Loops
70% of an SRE's time is spent on toil and incident response instead of innovation.
MTTR often takes hours or days, leading to lost productivity and cognitive overload.
Constant firefighting causes burnout and erodes team morale.
Trust Lost
Customers and Teams Lose Confidence
94% of customers lose trust in platforms with frequent outages.
Leadership confidence declines as unplanned incidents disrupt operations.
SRE morale drops, leading to higher attrition and skill drain.
Revenue Lost
Downtime's Hidden Cost to the Bottom Line
$300,000–$500,000 per hour — Average cost of downtime for enterprises.
E-commerce platforms: A 5-minute outage during peak hours can cost millions.
Subscription models: Increased churn due to unreliable service impacts revenue.
✅ Impact at a Glance:
Slower Innovation → Eroded Trust → Financial Losses
Unmitigated downtime compounds these consequences, creating long-term risks.
Why Traditional Approaches Fail
Common alternatives to intelligent incident management that promise relief but fall short in practice.
Runbook Automation
Outdated, Brittle, and Inefficient
Fails to handle complex, dynamic environments.
Reducing Alerts
A False Sense of Security
Creates blind spots by suppressing critical signals.
Manual Root Cause Analysis
Slow and Error-Prone
Doesn't scale with system complexity.
Knowledge Sharing Platforms
Tribal Knowledge Gets Lost
Critical insights get lost in the noise.
PagerDuty and Alerting Platforms
Only Reactive, No Learning
Only notifies, doesn't diagnose or prevent.
Building In-House AI Tools
High Cost, High Risk
Too expensive and risky compared to proven solutions.