Sherlocks.ai

Terms of Service

Last Updated: September 10, 2025

1. Agreement and Acceptance

Welcome to Sherlocks.ai, an AI-powered Site Reliability Engineering platform operated by Holmes Systems Inc. ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website at sherlocks.ai and our AI SRE services (collectively, the "Platform").

By accessing our Platform, creating an account, or using our services, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately discontinue use of our Platform.

1.1 Modifications

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will:

  • Post the updated Terms on our Platform with a new "Last Updated" date
  • Provide reasonable advance notice through email or Platform notifications
  • In some cases, request your explicit consent to continue using our services

Your continued use of the Platform after any modifications constitutes your acceptance of the revised Terms.

2. Eligibility and Account Requirements

2.1 Age and Capacity

You must be at least 18 years old and have the legal capacity to enter into binding agreements to use our Platform. By using our services, you represent and warrant that you meet these requirements.

2.2 Business Use

Our Platform is designed for business and professional use. You represent that you are accessing our services for legitimate business purposes and have the authority to bind your organization to these Terms if applicable.

2.3 Account Registration

To access certain features, you must create an account by providing accurate, current, and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Immediately notifying us of any unauthorized use or security breaches

3. Platform Services and Usage

3.1 Service Description

Our Platform provides AI-powered Site Reliability Engineering tools and services, including but not limited to:

  • Intelligent incident detection and analysis
  • Automated troubleshooting and remediation suggestions
  • Performance monitoring and optimization recommendations
  • Integration with existing infrastructure and monitoring tools

3.2 Acceptable Use

You agree to use our Platform in accordance with all applicable laws and regulations. You will not:

  • Attempt to gain unauthorized access to our systems, other user accounts, or connected infrastructure
  • Use the Platform to monitor, analyze, or interact with systems you do not own or lack permission to access
  • Engage in any activity that could harm, disable, or impair our Platform or other users' experience
  • Use automated tools to extract, scrape, or harvest data from our Platform without express permission
  • Reverse engineer, decompile, or attempt to derive the source code of our AI models or proprietary technology

3.3 Prohibited Activities

The following activities are strictly prohibited:

  • Violating any applicable laws, regulations, or third-party rights
  • Transmitting malicious code, viruses, or other harmful software
  • Interfering with the security or proper functioning of the Platform
  • Using the Platform for competitive intelligence gathering against us
  • Attempting to circumvent any usage limitations or access controls

4. Data and Privacy

4.1 Data Processing

Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Platform, you consent to our data practices as described in the Privacy Policy.

4.2 Your Data

You retain ownership of any data, information, or content you provide to our Platform ("Your Data"). You grant us a limited, non-exclusive license to process Your Data solely for the purpose of providing our services.

4.3 Data Security

We implement industry-standard security measures to protect Your Data. However, you acknowledge that no system is completely secure, and you use our Platform at your own risk regarding data security.

5. Intellectual Property Rights

5.1 Our Property

The Platform, including all software, algorithms, artificial intelligence models, user interfaces, and related technology, is owned by Holmes Systems Inc. and protected by intellectual property laws. This includes:

  • Our proprietary AI models and machine learning algorithms
  • The Sherlocks.ai brand, trademarks, and service marks
  • All software code, documentation, and technical specifications
  • User interface designs and platform functionality

5.2 Limited License to You

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Platform solely for your internal business purposes in accordance with these Terms. This license does not include any right to:

  • Sublicense, sell, or distribute our Platform or any part thereof
  • Create derivative works based on our technology
  • Use our trademarks or branding without explicit written permission
  • Access our Platform for the benefit of competitors or to develop competing services

5.3 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about our Platform, you grant us an unrestricted, perpetual license to use, modify, and incorporate such feedback without compensation or attribution.

6. Third-Party Integrations and Services

6.1 Third-Party Platforms

Our Platform may integrate with or connect to third-party services, tools, or platforms ("Third-Party Services"). Your use of Third-Party Services is subject to their respective terms and conditions, not these Terms.

6.2 No Endorsement

We do not endorse, warrant, or assume responsibility for any Third-Party Services. Any issues arising from your use of Third-Party Services are between you and the respective third-party provider.

6.3 External Links

Our Platform may contain links to external websites or resources. We are not responsible for the content, policies, or practices of external sites and do not endorse any external content.

7. Service Availability and Support

7.1 Service Levels

While we strive to maintain high availability, we do not guarantee uninterrupted access to our Platform. We may perform maintenance, updates, or modifications that temporarily affect service availability.

7.2 Support Services

We provide technical support in accordance with our support policies. Support response times and availability may vary based on your service plan and the nature of your inquiry.

7.3 Platform Changes

We reserve the right to modify, suspend, or discontinue any aspect of our Platform at any time, with or without notice, though we will make reasonable efforts to provide advance notice of material changes.

8. Payment Terms and Billing

8.1 Subscription Fees

Use of our Platform may require payment of subscription fees as specified in your service agreement or on our pricing page. All fees are non-refundable unless explicitly stated otherwise.

8.2 Billing and Payment

  • Fees are billed in advance on a recurring basis
  • You authorize us to charge your designated payment method
  • You are responsible for keeping payment information current
  • Late payments may result in service suspension

8.3 Taxes

You are responsible for all applicable taxes related to your use of our Platform, except for taxes based on our net income.

9. Disclaimers and Warranties

9.1 "AS IS" BASIS

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO:

  • WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
  • WARRANTIES OF NON-INFRINGEMENT OF THIRD-PARTY RIGHTS
  • WARRANTIES REGARDING ACCURACY, RELIABILITY, OR AVAILABILITY OF THE PLATFORM
  • WARRANTIES THAT THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS

9.2 AI and Machine Learning Limitations

You acknowledge that our AI-powered services:

  • May produce results that are incomplete, inaccurate, or require human review
  • Should not be relied upon as the sole basis for critical business decisions
  • Are continuously evolving and may change behavior over time
  • May have limitations in novel or edge-case scenarios

9.3 No Professional Advice

Our Platform provides technological tools and insights but does not constitute professional advice. You should consult with qualified professionals for specific technical or business decisions.

10. Limitation of Liability

10.1 Damages Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOLMES SYSTEMS INC. AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION
  • DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THE PLATFORM
  • DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA

10.2 Liability Cap

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF:

  • $1,000 USD, OR
  • THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM

10.3 Essential Terms

You acknowledge that these liability limitations are essential elements of our agreement and that we would not provide the Platform without these limitations.

11. Indemnification

You agree to indemnify, defend, and hold harmless Holmes Systems Inc. and its affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Platform in violation of these Terms
  • Your violation of any applicable laws or third-party rights
  • Any content or data you provide to the Platform
  • Your negligent or wrongful conduct

12. Termination

12.1 Termination Rights

Either party may terminate these Terms:

  • At any time with or without cause (subject to notice requirements in your service agreement)
  • Immediately if the other party materially breaches these Terms
  • Immediately if required by law or legal process

12.2 Effect of Termination

Upon termination:

  • Your access to the Platform will cease immediately
  • We may delete your account and associated data (subject to our data retention policies)
  • Provisions regarding liability limitation, indemnification, and dispute resolution survive termination
  • You remain liable for any outstanding fees or obligations

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

13.2 Dispute Resolution Process

Before initiating formal legal proceedings, you agree to attempt resolution through:

  1. Direct Negotiation: Contact us at legal@sherlocks.ai to discuss the dispute
  2. Mediation: If direct negotiation fails, participate in good faith mediation

13.3 Arbitration

If mediation is unsuccessful, any dispute shall be resolved through binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration shall be conducted:

  • By a single arbitrator selected according to AAA rules
  • In San Francisco, California, or virtually by mutual agreement
  • In English language
  • With each party bearing their own costs unless the arbitrator determines otherwise

13.4 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE PROCEEDINGS.

13.5 Exceptions

Nothing in this section prevents either party from seeking emergency injunctive relief in court to protect intellectual property rights or prevent irreparable harm.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the complete agreement between you and Holmes Systems Inc. regarding the subject matter herein.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

14.3 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms without restriction, including to affiliates or in connection with a merger, acquisition, or sale of assets.

14.4 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

14.5 Force Majeure

Neither party will be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, acts of government, or infrastructure failures.

14.6 Relationship

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and Holmes Systems Inc.

15. Contact Information

For questions about these Terms, please contact us:

Email: legal@sherlocks.ai
Address: Holmes Systems Inc., Legal Department
Support: For general inquiries, contact support@sherlocks.ai

By using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.