Use Case
Sherlocks for Async and Follow-the-Sun Support
Primary customers operate in different time zones, engineers are pulled into overnight calls, and context is lost between shifts.
Red-eye escalations and timezone misalignment
- !Primary customers operate in different time zones
- !Engineers are pulled into overnight calls
- !Context is lost between shifts
3 AM Escalations
Lost sleeps & broken handoffs
How Teams Use Sherlocks
1
Sherlocks builds investigation context asynchronously
2
Engineers can act, defer, or escalate with confidence
3
Handoffs happen with full context already available
What Changes After Sherlocks
Fewer overnight escalations
Reduced burnout
Better continuity across shifts
Trusted by Engineering Teams
Sherlocks.ai has made it much easier for us to support customers across time zones without pulling engineers into late-night calls. The right context is already available when someone picks up an issue, so handoffs between shifts are smooth and nothing gets lost.
Tamás Annok
Senior Software Engineer · Wafeq
★★★★★Verified
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